Last updated: 7/9/2025
Subscription Cancellations
How to Cancel
You can cancel your iTech Solutions subscription through multiple methods:
- Self-service cancellation through your account dashboard
- Email request to [email protected]
- Phone call to our support team at +1 917 793 5550
- Written notice to our business address
Cancellation Timeline
Monthly Subscriptions
- Cancel anytime with immediate account access termination
- Or schedule cancellation for end of current billing cycle
- Access continues until end of paid period
- No partial month refunds unless within trial period
Annual Subscriptions
- Cancel anytime, but service continues until subscription expiration
- No automatic renewal after cancellation
- Data export available for 90 days post-cancellation
- Pro-rated refunds considered within first 90 days (see Refund Policy)
Service Cancellations
Professional Services
Implementation Projects
- Cancel before project start: Full refund minus administrative fees
- Cancel during project: Charges apply for completed work
- 48-hour notice required for scheduled implementation sessions
- Change orders may affect cancellation terms
Training & Consulting
- 48+ hours notice: Full refund or reschedule
- 24-48 hours notice: 50% charge applies
- Less than 24 hours: Full session charge
- No-show: Full session charge and potential contract termination
Custom Development
- Cancellation allowed before development begins
- Work-in-progress charged based on completion percentage
- Source code and deliverables provided for completed portions
- 30-day notice required for ongoing development contracts
Data Retention & Export
After Cancellation
- Immediate: Account access suspended (read-only mode)
- 30 days: Data export deadline
- 90 days: Data backup retention period
- After 90 days: Complete data deletion
Data Export Process
- Request export within 30 days of cancellation
- Standard formats: CSV, XML, JSON
- Custom export formats available for additional fee
- Large data exports may require 5-10 business days
Account Reactivation
Cancelled accounts may be reactivated under these conditions:
- Reactivation within 90 days: Full data restoration
- Reactivation after 90 days: New account setup required
- Outstanding balances must be settled before reactivation
- Enterprise contracts may have different reactivation terms
Involuntary Cancellation
iTech Solutions may cancel services for:
Payment Issues
- Failed payments: 7-day grace period
- Account suspension after 15 days
- Service termination after 30 days
- Collection activities may apply for unpaid balances
Terms Violations
- Immediate suspension for serious violations
- Warning period for minor policy breaches
- Account review process before permanent termination
- No refunds for violation-based cancellations
Enterprise Contract Cancellations
Enterprise agreements have specific cancellation terms outlined in individual contracts, including:
- Notice periods (typically 30-90 days)
- Early termination fees
- Data transition assistance
- Professional services completion requirements
Contact Information
For cancellation requests or questions, contact us at:
- Email: [email protected]
- Phone: +1 917 793 5550
- Address: 5830 E 2ND ST, STE 7000 #27859, CASPER, WY 82609
- Hours: Monday-Friday, 9 AM - 6 PM EST