Last updated: 7/9/2025
Overview
At iTech Solutions, we stand behind the quality of our ERP and AI automation services. This refund policy outlines the conditions under which refunds may be issued for our software solutions and services.
Subscription Services
Monthly Subscriptions
- Full refund available within 14 days of initial subscription
- No refunds for partial months after the trial period
- Unused portions of monthly subscriptions are non-refundable
- Service cancellation takes effect at the end of current billing cycle
Annual Subscriptions
- Full refund within 30 days of purchase if unused
- Pro-rated refunds considered for the first 90 days on a case-by-case basis
- No refunds after 90 days from purchase date
- Significant usage may disqualify from refund eligibility
Professional Services
Implementation Services
- Refunds available before project commencement
- Partial refunds based on work completed after project starts
- Custom development work is generally non-refundable
- Change orders and scope modifications affect refund eligibility
Training & Consulting
- Full refund if canceled 48 hours before scheduled session
- 50% refund if canceled 24-48 hours before session
- No refund for same-day cancellations
- Rescheduling available with 24+ hours notice
Refund Eligibility
Qualifying Conditions
- Technical issues preventing normal software operation
- Failure to deliver promised features within agreed timeline
- Service outages exceeding our SLA commitments
- Material breach of service agreement by iTech Solutions
Non-Qualifying Conditions
- Change in business requirements or strategy
- User error or inadequate training
- Third-party integration issues outside our control
- Failure to meet customer-specific customization expectations
- Economic hardship or budget constraints
Refund Process
How to Request
- Submit request via email to [email protected]
- Include account details, purchase information, and reason for request
- Provide documentation supporting the refund claim
- Allow 5-10 business days for review and response
Processing Timeline
- Review: 5-10 business days from receipt of complete request
- Approval: 3-5 business days for decision notification
- Processing: 7-14 business days for refund to appear
- Method: Refunds issued to original payment method
Enterprise Contracts
Enterprise agreements may have different refund terms specified in individual contracts. Custom terms supersede this general policy for enterprise customers.
Dispute Resolution
If you're unsatisfied with our refund decision, you may:
- Request escalation to management within 30 days
- Provide additional documentation for reconsideration
- Seek resolution through the dispute process outlined in our Terms of Service
Contact Information
For refund requests or questions, contact us at:
- Email: [email protected]
- Phone: +1 917 793 5550
- Address: 5830 E 2ND ST, STE 7000 #27859, CASPER, WY 82609